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Admissions settings
Lead sources
- Website enquiry
- Manual entry
- Walk-in
- APEL enquiry
- Alumni
- WOU Academy
- Former student
- Referral
- Withdrawn student
- Exceeded-tenure student
Items are deactivated, never deleted, so history keeps its labels.
Lost / Invalid reasons
- Cost concerns(Lost)
- Chose another institution(Lost)
- Not this intake(Lost)
- Admission rejected(Lost)
- Offer declined(Lost)
- Unreachable after repeated attempts(Invalid)
- Wrong or fake contact details(Invalid)
- Duplicate enquiry(Invalid)
Items are deactivated, never deleted, so history keeps its labels.
Document types
- Identity document (sample)
- Highest qualification certificate
- Academic transcript
- Passport-style photo
- Passport bio page (sample)
- APEL evidence portfolio reference
- Employment confirmation letter
Items are deactivated, never deleted, so history keeps its labels.
Additional application fields
- How did you hear about WOU?
- Study goal (optional)
Required extra fields apply to future submissions; submitted applications keep their snapshot.
Document checklist requirements · v1
| Document | Residency | Entry route | Programme | Required | Active |
|---|---|---|---|---|---|
| Identity document (sample) | Local | All | All | ||
| Passport bio page (sample) | International | All | All | ||
| Highest qualification certificate | All | All | All | ||
| Academic transcript | All | All | All | ||
| Passport-style photo | All | All | All | ||
| APEL evidence portfolio reference | All | APEL.A | All | ||
| Employment confirmation letter | All | APEL.A | All | ||
| APEL evidence portfolio reference | All | APEL.M | All | ||
| APEL evidence portfolio reference | All | APEL.Q | All |
Drafts pick up changes; submitted applications show a reconcile prompt instead of changing silently.
CRM temperature and attention rules
Escalation flags
Flags only highlight leads for staff. Nothing is marked Lost or Invalid automatically.
Default thresholds
Follow-up 14 days / 3 activities; 3 failed attempts on 3 days.
Current thresholds match the defaults.
Application defaults
Fee changes apply to new applications only; existing invoices keep their amount. Prefix changes apply to newly issued IDs.
How this worksShow
Stage routing is fixed in this environment (Admissions screens, Registry decides, International Office records EMGS). A configurable workflow builder is intentionally out of scope.